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Support
Next Card
Need a hand with Next Card? The fastest way to reach us is email — we read every message.
We typically reply within two business days. When reporting a problem, please include your device model, iOS/macOS version, and the app version (Settings → About).
Frequently asked
Do I need a Basecamp account?
Yes. Next Card is a companion for Basecamp — it shows your own Card Tables. You sign in with Basecamp's own login; we never see your password.
Is my data private?
Your board content is never stored on our servers — it's fetched from Basecamp and rendered on your device. See our Privacy Policy for the full picture.
How do notifications work?
Enable notifications and Next Card will alert you when something in Basecamp needs your attention. Basecamp webhooks are reduced before storage to numeric routing ids, event kinds, and timestamps; names, titles, and content are discarded.
What does the subscription unlock?
Next Card is free to start. The full plan is an auto-renewable subscription (monthly or yearly) that unlocks the complete feature set. Manage or cancel anytime in your Apple ID settings.
How do I restore my purchase?
Open Settings inside the app and choose Restore Purchases, signed in with the same Apple ID used to buy.
I'm not receiving push notifications.
Check that notifications are enabled for Next Card in your device Settings, that you're signed in, and that notifications are turned on inside the app. If it still doesn't work, email us with your device and app version.
Which devices are supported?
iPhone, iPad, and Mac (Apple silicon).
How do I delete my data?
Open Settings → Privacy & data → Delete Next Card data. After confirmation, Next Card deletes the app records linked to your Basecamp identity across your devices. This does not delete Basecamp content or cancel an Apple subscription.
Still stuck?
Email support@nextridge.app and we'll get you sorted.