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Support
Next Card · Noki LLC
Need a hand with Next Card? The fastest way to reach us is email — we read every message.
We typically reply within two business days. When reporting a problem, please include your device model, iOS/macOS version, and the app version (Settings → About).
Frequently asked
Do I need a Basecamp account?
Yes. Next Card is a companion for Basecamp — it shows your own Card Tables. You sign in with Basecamp's own login; we never see your password.
Is my data private?
Your board content is never stored on our servers — it's fetched from Basecamp and rendered on your device. See our Privacy Policy for the full picture.
How do notifications work?
Enable notifications and Next Card will alert you when something in Basecamp needs your attention. We process only event ids and kinds to decide what to send — never your content.
What does the subscription unlock?
Next Card is free to start. The full plan is an auto-renewable subscription (monthly or yearly) that unlocks the complete feature set. Manage or cancel anytime in your Apple ID settings.
How do I restore my purchase?
Open Settings inside the app and choose Restore Purchases, signed in with the same Apple ID used to buy.
I'm not receiving push notifications.
Check that notifications are enabled for Next Card in your device Settings, that you're signed in, and that notifications are turned on inside the app. If it still doesn't work, email us with your device and app version.
Which devices are supported?
iPhone, iPad, and Mac (Apple silicon).
How do I delete my data?
Sign out to remove the access token from your device. To also remove the device key and push registration on our backend, email us from the address associated with your install.
Still stuck?
Email support@nextridge.app and we'll get you sorted.